Your future electric bicycle is shipped by carrier and leaves our warehouses after having been checked for its good working order in a reinforced packaging in order to preserve its integrity during transport. Any alteration of this condition on arrival of the product cannot be attributed to our responsibility. Any defect noted following receipt must be notified to the carrier by letter with acknowledgement of receipt within three days of delivery. The reservations made will enable Energy Bike to assert its rights against the carrier, and consequently yours.